The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse client needs
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Gather information on the client group from a range of sources. Completed |
Evidence:
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Use information on the client group to target service provision for clients. Completed |
Evidence:
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Identify clients and their specific needs to enable the service to be provided and expanded in order to respond to changing needs. Completed |
Evidence:
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Seek and consider client feedback in order to respond to changing needs. Completed |
Evidence:
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Review client service
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Record, maintain, share and use client information to ensure future client dealings and service developments are well informed. Completed |
Evidence:
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Use client feedback on service delivery to refine the service. Completed |
Evidence:
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Undertake client service delivery in a manner that upholds and enhances the reputation of the organisation. Completed |
Evidence:
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Identify and address individual differences of clients. Completed |
Evidence:
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Identify significant problems in addressing client needs and refer to appropriate staff. Completed |
Evidence:
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Promote client services
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Promote services to existing and/or potential clients to ensure that the benefits and costs of the service are clearly understood. Completed |
Evidence:
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Promote a range of service options for clients. Completed |
Evidence:
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Assist clients, using a range of communication techniques, to identify their needs and select the best available service. Completed |
Evidence:
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Negotiate and use conflict resolution techniques to resolve difficult situations, or refer. Completed |
Evidence:
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Develop and enhance client service
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Ensure improvements to client service are within policy and budgetary frameworks. Completed |
Evidence:
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Establish and implement appropriate strategies for meeting changing client needs. Completed |
Evidence:
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Use information on the product and/or service to match client needs with service delivery. Completed |
Evidence:
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Modify specified aspects of the service or service delivery to meet changing client and service requirements. Completed |
Evidence:
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Adapt client service within procedural and legislative requirements to maintain high standards of delivery. Completed |
Evidence:
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Analyse client needs
|
|
Gather information on the client group from a range of sources. Completed |
Evidence:
|
Use information on the client group to target service provision for clients. Completed |
Evidence:
|
Identify clients and their specific needs to enable the service to be provided and expanded in order to respond to changing needs. Completed |
Evidence:
|
Seek and consider client feedback in order to respond to changing needs. Completed |
Evidence:
|
Review client service
|
|
Record, maintain, share and use client information to ensure future client dealings and service developments are well informed. Completed |
Evidence:
|
Use client feedback on service delivery to refine the service. Completed |
Evidence:
|
Undertake client service delivery in a manner that upholds and enhances the reputation of the organisation. Completed |
Evidence:
|
Identify and address individual differences of clients. Completed |
Evidence:
|
Identify significant problems in addressing client needs and refer to appropriate staff. Completed |
Evidence:
|
Promote client services
|
|
Promote services to existing and/or potential clients to ensure that the benefits and costs of the service are clearly understood. Completed |
Evidence:
|
Promote a range of service options for clients. Completed |
Evidence:
|
Assist clients, using a range of communication techniques, to identify their needs and select the best available service. Completed |
Evidence:
|
Negotiate and use conflict resolution techniques to resolve difficult situations, or refer. Completed |
Evidence:
|
Develop and enhance client service
|
|
Ensure improvements to client service are within policy and budgetary frameworks. Completed |
Evidence:
|
Establish and implement appropriate strategies for meeting changing client needs. Completed |
Evidence:
|
Use information on the product and/or service to match client needs with service delivery. Completed |
Evidence:
|
Modify specified aspects of the service or service delivery to meet changing client and service requirements. Completed |
Evidence:
|
Adapt client service within procedural and legislative requirements to maintain high standards of delivery. Completed |
Evidence:
|